Susan was born and grew up in the historic town of Lexington, Massachusetts. In 1999 Susan moved to Naples, FL, and took over as manager of a successful boutique real estate company, handling luxury transactions and maintaining the smooth running of day-to-day operations.

In 2010, Susan joined James Bates as his executive assistant, during this period Susan has been instrumental in the successful marketing and closing of over $300M of real estate sales, helping James maintain his position at the very top of Naples’ most successful Realtors.

Susan is highly experienced in providing top-level administrative support; she strives every day to diligently work for each of their clients, providing the highest level of customer service, individualized attention, while maintaining the utmost levels of integrity, confidentiality, and respect.